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Usually answered within 24 hours, weekdays.

Stuck on setup, the app's behaving weird, you need help. Subject: "Support — [what's broken]".

Want in on the pilot? Send your name, city, and roughly how many shifts a week. Subject: "TestFlight pilot access".

You wished Aura Metric did X. Tell us. We read every suggestion. Subject: "Feature idea — [what]".

Journalists, podcasts, driver advocacy groups. Subject: "Press / Partnership — [your context]".

Privacy questions, data requests, legal inquiries. Subject: "Privacy — [what]" or "Legal — [what]".

Honestly the best emails we get are drivers telling us a verdict saved them from a bad ride. Send those too.